Helping protect customers from fraud and scams by giving clear advice, spotting warning signs, and supporting vulnerable customers
Reviewing customer accounts, transactions and high-risk data across different systems to help detect suspicious activity
Sharing insights with the wider fraud prevention team about new trends, customer behaviours or cases you’ve been involved in
Suggesting improvements to our processes and customer journeys, including where technology can make things quicker, safer or easier for our customers

Ability to collaborate and support the development of positive customer relationships
Keep the customer at the centre of everything you do
Be creative and open to new ideas
Solve problems proactively and confidently offer solutions
Use analytical and logical thinking, and adapt well to change
Plan and organise your work effectively, prioritising your time well
Must have the right to work in the UK for the full duration of the programme

Customer Service Apprentice

About this role