Delivering successful customer and business outcomes by investigating queries
Supporting business processes and understanding business needs
Maintaining a clear understanding of the needs of our customers and stakeholders
Analysing queries accurately and raising with the relevant parties in a timely manner
Suggesting areas of customer and business focused improvement
Reviewing processing errors and customer complaints to identify trends and training needs
Supporting process training and knowledge sharing in the team

Ability to collaborate and support the development of positive customer relationships
Keep the customer at the centre of everything you do
Be creative and open to new ideas
Solve problems proactively and confidently offer solutions
Use analytical and logical thinking, and adapt well to change
Plan and organise your work effectively, prioritising your time well

Customer Service Apprentice

About this role