As a Customer Service Apprentice, you’ll be the first point of contact, building strong relationships with new and existing customers
Responding to queries from both customers and internal stakeholders promptly, ensuring information is clear, helpful, and delivered within agreed timelines
Processing customer and team requests accurately, following approved procedures and meeting agreed turnaround times and service level standards
Identifying opportunities to remove inefficient processes and suggest improvements for automation or simplification to enhance customer and business outcomes
Contributing to a positive learning culture and investing time in your own professional development and knowledge sharing with your peers

Ability to collaborate and support the development of positive customer relationships
Keep the customer at the centre of everything you do
Be creative and open to new ideas
Solve problems proactively and confidently offer solutions
Use analytical and logical thinking, and adapt well to change
Plan and organise your work effectively, prioritising your time well
Evidence of grade A-C or Level 4, Maths and English GCSE or equivalent results (ideal)
Right to work in the UK for the full duration of the programme

Customer Service Apprentice

Key skills