Lead Kraken’s most strategic client relationships in Japan
Shape and build our Customer Success presence in the region
Act as a Client Partner for key accounts and regional leader for Customer Success
Establish long-term partnerships with utilities and adapt our model to local market dynamics
Drive adoption and scaling of Kraken’s platform to ensure clients achieve meaningful business outcomes

Enterprise client leadership: Experience managing complex, enterprise B2B client relationships
Transformation mindset: Ability to guide clients through operational and cultural change
Technology & product fluency: Strong understanding of SaaS platforms and technical delivery environments
Energy & utilities experience (preferred): Experience in utilities, energy retail, or similar industries
Executive presence: Trusted advisor to senior leaders; able to influence and challenge constructively
Regional and cultural fluency: Fluency in Japanese and English required; Strong understanding of Japanese business culture; Ability to operate effectively across global and local teams

Director, Customer Success

Key skills