Customer Operations Coordinator

Role Overview

• MANAGE CASES – You are responsible for each case's status, next step, and owner.
• COORDINATE APPOINTMENTS – You schedule on-site appointments with customers and dispatch installation teams.
• MANAGE CUSTOMERS AND PARTNERS – You conduct welcome calls, resolve defects, and collect payments.
• PUSH INTERNALLY – You prompt sales colleagues to update the CRM.
• MAINTAIN CLEAN DATA – You ensure all data is up to date and all documents are complete.
• RESOLVE OUTSTANDING ITEMS – You follow up on customers' outstanding payments and document the actions taken.

Requirements

• PRECISE CASE MANAGEMENT – You handle 20+ open cases involving multiple stakeholders.
• FIRM NEGOTIATION – You conduct difficult conversations with focus and purpose.
• INTERNAL ASSERTIVENESS – You raise issues directly and persist until they are resolved.
• INDEPENDENT FOLLOW-UP – You follow up, verify results, and maintain order.
• ACTIVE TOOL USAGE – You actively use CRM and project management tools to run your work.

Benefits

• CLEAR OWNERSHIP
• You are fully responsible for your cases.
• DIRECT COLLABORATION
• You work closely with project management and executive leadership.
• MEASURABLE RESULTS
• You are evaluated on clear, measurable outcomes.
• LOW BUREAUCRACY
• You operate in an environment with short decision-making paths.
• PERFORMANCE-BASED GROWTH
• Consistently strong results will expand your responsibilities.