Contact inactive or dormant patients to encourage appointment scheduling
Re-engage patients with unscheduled or unfinished treatment plans
Schedule and confirm patient appointments efficiently
Handle patient objections and scheduling hesitations professionally
Follow up with assigned patients who have not yet scheduled appointments
Manage outreach workflows and scheduling coordination
Import Medicaid intervention list data into Open Dental
Contact incoming leads from Google and social media retargeting campaigns
Follow up with patients who missed, canceled, or broke appointments
Maintain accurate communication notes and patient updates within the system
Assist with light insurance verification for last-minute scheduling needs
Support administrative and operational tasks when the patient coordinator is unavailable
Help maintain organized scheduling and patient communication workflows

Strong English communication skills with a confident and professional phone presence
Previous experience with appointment setting, patient scheduling, or outbound calling
Ability to handle objections and guide conversations toward booking appointments
Comfortable making a high volume of outbound calls daily
Experience working in dental or healthcare environments preferred
Strong organizational and follow-through skills
Ability to work independently and remain motivated in a remote environment
Must-Have Experience: Open Dental (primary dental practice management software)
Strong phone communication and objection-handling ability
Preferred Tools: Dental Intel, CRM or patient scheduling systems, Basic insurance verification workflows

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Patient Scheduling, Reactivation Coordinator

Key skills