Key skills
CommunicationRemote Work
About this role
Role Overview
- Support users via email, chat, and occasionally calls
- Troubleshoot and resolve issues quickly and professionally
- Help improve internal processes and collaborate with a fully remote team
Requirements
- Customer support experience (email/chat/Zoom)
- Tech-savvy with great communication skills
- Comfortable with Excel and basic web design
- Strong attention to detail and organization
- Legal Resident of Canada fluent English
- Bonus Points for:
- Experience in nonprofit fundraising events
- Familiarity with tools like Slack, Notion, Intercom, Enchant
- Remote work experience & self-starter mentality
Benefits
- Remote work options