Identify and assess therapists' education and clinical support needs, translating insights into concrete initiatives that drive meaningful impact on therapist outcomes and experience.
Monitor daily operational performance through dedicated dashboards, defining and maintaining thresholds, managing issues as they arise and leading root-cause analyses to implement lasting preventive improvements.
Collaborate with the Clinical members and psychologist community to design, develop, and deliver training programs aligned with both clinical relevance and market demand.
Plan, coordinate, and execute courses end-to-end, maintaining an updated activity calendar and overseeing registration, reporting, and secretariat operations.
Oversee the full accreditation lifecycle for educational programs, ensuring regulatory compliance and acting as primary liaison with external agencies and vendors.
Drive the initiation and execution of new projects to enhance the educational offer for psychologists, ensuring timelines and deliverables are met.

3–5 years of experience in Operations, Service Operations, or Program Management, ideally in a fast-paced, high-volume scale-up or a prominent consulting firm.
Bachelor's degree required (Management, Economics, or related field); Master's preferred.
Analytical and structured problem-solver, with hands-on experience in root-cause analysis and driving process improvements in high-variability environments.
Proven ability to manage complex, cross-functional projects end-to-end, coordinating multiple stakeholders, timelines, and deliverables simultaneously.
Excellent communication and interpersonal skills, with a track record of managing diverse stakeholder relationships, including external partners and clients.
High ownership mindset, proactive, accountable, and comfortable operating with autonomy in ambiguous, fast-moving contexts.
Familiarity with accreditation processes, standards, and regulations governing healthcare or professional education programs is a strong advantage.
Previous experience in project management roles or operational roles within the education industry.

Home or hub? You choose! We’ll support you with a home workstation budget to perfect your setup and up to two coworking sessions a month to connect with your teammates.
Your mental health matters. Get access to exclusive discounts on psychotherapy sessions with our professionals: your well-being comes first.
Enjoy unforgettable company retreats, team-building experiences, nationwide aperitivo parties and more.. Because we love celebrating milestones together!
Enjoy a free membership and conversation courses on our language platform to grow personally and professionally.
Celebrating the passing of time is also fun at Unobravo! All employees can enjoy a day off on the month of their birthday.
On World Mental Health Day, we step back together, giving each of us an additional day off to rest, reflect and recharge.
Enjoy extra days off to celebrate the arrival of your little ones. Available for all parents, including biological fathers, same-sex parents, adoptive, and foster parents.

Operations Lead – Therapist Education

Key skills