Identify and translate the voice of the iFood customer into business insights, driving high-impact changes to the user experience;
Work strategically and collaboratively with multiple business categories and stakeholders at different levels;
Deliver analyses and actionable recommendations that influence business areas and participate in strategic agendas (standing in for managers when necessary);
Present and lead meetings, build narratives, and connect opportunities to business strategies;
Manage requests and priorities autonomously, ensuring visibility and efficiency in deliveries;
Apply artificial intelligence and automation techniques to scale analyses and reduce manual effort.

Previous experience in Voice of the Customer projects;
Previous/current experience in a startup or high-growth environment;
Experience in Continuous Improvement or areas related to Customer Experience;
Background working in dynamic, high-complexity environments. Ability to engage and connect with stakeholders;
Entrepreneurial profile, with an ownership mindset and ambidexterity.

Senior Experience Analyst – Communications & Reputation

Key skills