Creative Producer – Lifecycle, Email/SMS

Role Overview

• Lead creative production for assigned client accounts, translating lifecycle strategy into tight, actionable briefs for copy, design, and project management teams
• Support dedicated account management with strategy creation and completion
• Partner closely with dedicated account managers to understand client goals and ensure every brief accurately reflects strategic intent and brand voice
• Collaborate day-to-day with Fat Earth's copy, design, and PM teams alongside current creative producers and specialists to move deliverables through production efficiently
• Own internal creative reviews together with account managers, holding a high bar for quality before work reaches the client
• Step in across accounts as needed to fill production gaps, support the broader lifecycle team, and ensure nothing falls through the cracks
• Monitor ESP platform updates, lifecycle industry trends, and deliverability best practices, bringing relevant insights back to the team
• Build emails, templates, flows, and audience segments directly within client ESPs, owning accuracy and consistency from start to finish
• Own QA across all deliverables before deployment, testing emails, reviewing rendering, links, ALT text, logic, personalization, and list targeting with a fine-tooth comb
• Schedule and deploy campaigns and automations on behalf of clients, treating every send as a precision exercise
• Troubleshoot issues within ESPs as they arise, including list logic, flow behavior, template rendering, and send configuration
• Maintain organized, well-documented account setups within each platform to support team visibility and continuity

Requirements

• Bachelor's degree
• 2+ years of experience at a creative or marketing agency, with direct experience briefing work to creative teams
• 2+ years of hands-on experience working in ESP platforms. Klaviyo experience strongly preferred; familiarity with HubSpot, Mailchimp, Iterable, Customer.io, or similar platforms a plus
• Comfortable owning both the build and briefing sides of email production without losing quality on either end
• Strong communicator with a collaborative, low-ego approach to working across internal teams and with external clients
• High attention to detail and a consistent track record of shipping work accurately and on time
• Experience managing multiple accounts or workstreams simultaneously within project

Benefits

• Healthcare
• 401k
• Unlimited PTO