Own and manage a portfolio of strategic key accounts across West Africa.
Build and maintain strong, trusted relationships with senior client stakeholders.
Manage and grow accounts participating across the full transaction lifecycle.
Ensure key accounts derive measurable value from the platform.
Drive revenue growth through increased transaction volume, SKU spread, and repeat usage.
Identify and unlock new commercial opportunities within existing key accounts.
Drive purchase orders, signed agreements, and active collaborations.
Monitor account health and proactively address risks or drop-off in engagement.
Map, engage, and onboard new key accounts onto the platform.
Lead tailored platform demos and onboarding sessions.
Convert prospects into active, transacting accounts.
Act as the primary point of contact for platform-related questions and troubleshooting.
Support onboarding, training, and ongoing usage across key accounts.
Clearly communicate platform workflows, features, and value propositions.
Enable clients to operate independently on the platform.
Run regular business review meetings with key accounts.
Capture commercial and platform insights and share structured feedback internally.
Partner with the Tech team to inform platform enhancements.
Work closely with logistics, operations, commercial, and technology teams.
Coordinate internally to resolve issues and improve the account experience.
Represent market and account needs within the business.

Must be currently based and legally authorised to work in Nigeria
Must have a pharmacist background and be eligible to obtain pharmacist registration/licensure in Nigeria
Pharmaceutical commercial or sales background
Experience managing complex, high-value key accounts
Strong exposure to West African pharmaceutical markets
Ability to independently manage senior client relationships
Comfort acting as the commercial owner of a B2B technology platform
Experience running client demos and onboarding users
Familiarity with SaaS platforms, ERP systems, and Excel
Strong communication, negotiation, and relationship-building skills
High integrity and strong internal collaboration mindset
Willingness and ability to travel across the region.

Unlimited PTO : Take the time you need to recharge and maintain work-life balance.
Monthly wellness allowance : Prioritize your health and well-being with extra support.
Paid parental leave : Time off to bond with your new family member without any added stress.
Flexible working hours : Enjoy the freedom to structure your workday in a way that suits your lifestyle.
Annual off-site retreats : Connect with the team and build lasting relationships during our company retreats.
Fully remote work : Work from anywhere in the world and join our distributed team.
The opportunity to make a difference : Be part of a mission-driven company working to improve healthcare equity.
Competitive salaries : We offer a compensation package that reflects your skills and experience.
Plenty of room for growth : We believe in nurturing talent and offering opportunities for professional development and advancement.

Key Account Manager

Key skills