Key skills
CommunicationTime ManagementRemote Work
About this role
Role Overview
- Support the end-to-end management of client onboarding, offboarding, and ongoing client lifecycle activities across Shared Client Services in Jersey.
- Ensure a consistent, compliant, and efficient client experience aligned to local regulatory expectations.
- Provide practical guidance to service line teams and perform reviews and quality checks.
- Help track performance through KPI reporting and contribute to continuous improvement initiatives.
- Communicate effectively with client administration teams and key stakeholders.
Requirements
- Experience in a risk, onboarding, KYC/CDD, or client lifecycle role within a regulated financial services or professional services environment.
- Strong working knowledge of Jersey AML/CFT requirements and ability to apply risk-based decision-making in practice.
- Ability to work independently with strong time management, prioritization, and attention to detail in a deadline-driven environment.
- Strong analytical skills with the ability to document decisions clearly and communicate outcomes to stakeholders.
- Strong written and verbal communication skills and a collaborative, service-oriented approach.
- Experience supporting or covering team supervision/management activities (e.g., workflow coordination, coaching, escalation handling).
Benefits
- Competitive salary
- Professional development opportunities
- Flexible working hours
- Annual success-sharing bonuses or commission plans based on individual performance
- Hybrid or remote work schedules as business needs allow