About this role

Serve as the first point of contact for IT support across the organization
Handle basic ticket management and troubleshooting while maintaining attention to detail
Communicate clearly with end users of all technical levels
Genuinely motivated to grow their career in IT

6 months to 2 years of experience in an IT support or customer service role
Basic understanding of Windows 10/11 operating systems
Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
Strong verbal and written communication skills
Ability to follow documented procedures accurately and consistently
Comfortable working in a remote environment with minimal supervision
Strong organizational skills and ability to manage multiple priorities
Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
Experience with any ticketing or help desk system is a plus
Reliable internet connection and a dedicated workspace for remote work

Competitive Hourly Rates
Great pay and personal and team merit bonuses
Team Events – ERG memberships, virtual and in person events, and company contests
Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)
Comprehensive Wellness Programs
Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.

Part-Time IT Support Assistant

Key skills