Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals.
Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.
Responsible for client renewals and retention.
Successfully facilitate contract negotiations with their leader and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership.
Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.
Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality.
Successfully uncover and qualify opportunities for growth to deliver great client value.
Conduct and lead all client business reviews and account plans to optimize value within the client's book of business.
Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters.

Bachelor’s degree preferred
5+ years in client management role with experience in the Payer space
Experience in working in healthcare including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions
Demonstrated success in revenue management and increased utilization within an assigned book of business of mid to large enterprise clients
Excellent written and verbal communication skills
Excellent presentation, public speaking, and meeting management capabilities
Ability to tailor messages to audiences
Proven collaboration with key business partners: Sales, Operations, Product, Services, and Marketing
Ability to anticipate future trends and incorporate them into business review planning
Ability to communicate and interact formally and informally with VPs and Executive Leadership; demonstrates enterprise thinking with ability to influence; proven ability to influence across a matrix and with leadership
Experience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives
Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients.
Travel estimated 30-40% (primarily) domestic [internal and external meetings]

401k plan with employer match
Flexible paid time off
Holidays
Parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage

Associate Strategic Client Executive

Key skills