Key skills
CNegotiationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Manage and develop a portfolio of strategic accounts
- Identify opportunities for upsell, cross-sell, and expansion into new markets and channels (B2B, B2C)
- Build strong relationships across the organization: operations, logistics, finance, C-level
- Work closely with Customer Success to identify growth opportunities
- Negotiate contract renewals and expansions
- Act as the main point of contact for partnership growth
- Represent ShippyPro in the field: customer visits, industry events, trade shows
- Bring strategic insights from the market to the internal team
Requirements
- 5+ years of experience in account management, key account, or B2B field sales roles
- Proven track record in customer expansion and upselling
- Ability to build long-term relationships with senior stakeholders and C-level
- Strategic mindset
- Strong negotiation and commercial skills
- Willingness to travel and spend time in the field
- Autonomy, ownership, results-driven mindset
- Fluent Italian, professional English
Benefits
- Meal vouchers (remote or onsite)
- No clock-in/out policy
- One-time home office allowance
- Company welfare
- Mental healthcare
- Expenses-paid trips to HQ for meetups