Marketing Operations Manager

Role Overview

• Lead portfolio management for the Global Marketing organization, helping teams make clear, strategic decisions on what work to prioritize, pause, or stop
• Ensure alignment between marketing initiatives and organizational goals, balancing short-term execution with long-term impact
• Maintain visibility into the full portfolio of work, identifying risks, gaps, and opportunities
• Manage frameworks and processes that support consistent, transparent prioritization decisions alongside marketing leadership
• Provide hands-on project management support for priority and complex initiatives as needed
• Strengthen project management discipline across the Global Marketing team
• Identify and address execution bottlenecks to keep work moving efficiently
• Provide day-to-day coaching to project and program managers
• Design intelligent workflow logic that routes work, data, and decisions to the right team members at the right time, eliminating manual triage and reducing handoffs
• Map processes across teams to identify automation and integration opportunities that reduce manual work and enable higher-impact activities
• Design and implement automated workflows across marketing systems, balancing automation with appropriate human oversight
• Design workflows that reduce approval bottlenecks through conditional logic and clear escalation paths
• Actively manage projects within work management systems
• Continuously strengthen analytical tools, methodologies, and industry best practices
• Participation in IJM’s community of spiritual formation

Requirements

• Five or more years of experience in marketing operations, program or portfolio management, or similar roles
• Experience managing complex, cross-functional work and bringing structure to ambiguity
• Strong project management and prioritization skills across multiple initiatives
• Experience designing workflows and implementing process improvements, including automation tools
• Working knowledge of marketing systems and data flows across CRM, marketing automation, project management, and analytics platforms
• Experience coaching and managing project or program managers
• Demonstrated ability to partner effectively with technical teams and translate business needs into system requirements

Benefits

• Comprehensive Medical/Dental/Vision benefits
• Monthly commuter and parking benefits in the DC metro area
• Retirement benefit options
• Paid leave starting at 23 days
• 12 holidays (plus early release the day prior)
• Daily, quarterly, and annual community spiritual formation
• Robust staff care resources