Mortgage Operations Manager

Role Overview

• Provide strategic and operational leadership across mortgage operations, including Processing, Underwriting, Disclosure, Closing/Funding, and Training & Process Improvement
• Partner with executive leadership to align operational strategy with company growth goals, regulatory expectations, and market conditions
• Lead, coach, and develop department leaders, fostering a culture of accountability, collaboration, professional growth, and continuous improvement
• Oversee workforce planning and talent strategy, including staffing, onboarding, cross-training, performance management, and succession planning
• Own and continuously improve end-to-end operational workflows from disclosure through funding, driving efficiency, quality, compliance, and an exceptional borrower experience
• Lead change management initiatives related to process improvements, regulatory changes, and system or technology enhancements
• Ensure operational compliance with federal, state, and investor guidelines, partnering with Compliance and Quality Control to mitigate risk and implement corrective actions
• Analyze operational performance metrics and KPIs to drive data-informed decisions related to productivity, capacity planning, and process optimization
• Champion the adoption of technology, automation, and AI-enabled tools, promoting innovation while ensuring solutions meet compliance, security, and audit standards
• Serve as a key liaison across operations, sales, compliance, quality control, IT, and executive leadership to resolve complex issues and support enterprise-level initiatives.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Business, Management, Finances, Administration, or equivalent mortgage industry experience
• 5+ years of recent mortgage operations experience, with demonstrated leadership over multiple departments
• Comprehensive knowledge of residential mortgage processing, underwriting, disclosure, closing and funding procedures
• Strong familiarity with conventional and government loan programs (FHA, VA, USDA), as well as regulatory and investor compliance requirements
• Experience with an electronic Loan Origination System (LOS) is required; Encompass experience is preferred
• Ability to analyze operational data and translate insights into actionable improvements
• Strong understanding of workflow optimization and automation, leveraging/implementing AI-driven technologies, while demonstrating an AI adoption mindset
• Strategic, execution-focused leader with confidence in decision-making and ability to lead teams through change
• Exceptional communication skills across all levels of the organization
• Demonstrates a high level of integrity, confidentiality, and accountability
• Ability to operate independently while collaborating effectively with executive leadership.

Benefits

• Generous PTO
• 10 paid holidays
• Day off for your birthday
• Full benefits package (including pet insurance!)
• 401(k) option with a generous company match
• Earn extra cash through referral programs