Marketing Representative – Rental Program

Role Overview

• Contact guests through multiple touchpoints, including outbound phone calls and email, to offer opportunities to preview our properties by booking timeshare appointments in advance of arrival
• Manage assigned call lists and complete the required number of outbound calls per day to meet production and performance goals
• Sell local tours and activities while delivering high-quality vacation planning and concierge services
• Maintain flexibility to work remotely when business needs allow, subject to IT/workspace requirements and minimum performance standards
• Proactively partner with leadership to identify and resolve customer-related concerns or challenges
• Willingly complete additional reasonable tasks or requests as assigned by management
• Perform other administrative duties as needed to support team and business objectives

Requirements

• High School Diploma or equivalent
• Ability to work flexible schedules, including mornings, evenings, weekends, and holidays
• Minimum of one (1) year of customer service experience
• Strong knowledge of the local area, including restaurants, attractions, directions, and optional tours
• Excellent verbal and written communication skills
• Previous sales-related call center or timeshare experience (advantageous)
• Prior experience in tours, activities, or concierge services (advantageous)

Benefits

• Medical, dental, and vision coverage from Day One
• Paid time off, vacation, sick time, and paid parental leave
• 401(k) with company match, life insurance, and company stock purchase program
• Tuition reimbursement for job-related degrees and certifications
• Team Member travel discounts and resort benefits