Analyst II – Protheus ERP

Role Overview

• Serve N2 and N3 support tickets for Protheus modules with emphasis on Finance, Tax, Billing, Inventory and Costing, Purchasing, Accounting, Fixed Assets and TOTVS Tax Automation (TAF), including log investigation, error analysis and escalation to the vendor (TOTVS) when necessary.
• Gather requirements from key users, map processes, identify bottlenecks and propose technical or functional solutions.
• Develop and maintain customizations following Protheus MVC standards, entry points, triggers, compatibility layers, screens and reports.
• Create and manage users, access groups and routine profiles in the Configurator, respecting segregation of duties and security policies.
• Participate in the design and maintenance of integrations with corporate systems (CRM, e-commerce, logistics, BI) via REST and SOAP, as well as data import/export interfaces.
• Operate and configure the Tax and Accounting modules to meet Brazilian statutory requirements, monitoring legislative changes and applying TOTVS legal packages.
• Write SQL queries for auditing, data extraction, feeding BI dashboards, performance analysis and data correction.
• Execute the weekly controlled release process for updates, new routines, fixes and reconfigurations across development, testing and production environments, ensuring traceability, rollback plans, prior communication to affected areas and compliance with established maintenance windows.
• Participate in planning and executing ERP implementation and upgrade projects.
• Research and evaluate new solutions and technologies applicable to the ERP and the business.
• Contribute to the creation and analysis of IT indicators.
• Maintain technical and functional documentation of customizations and processes.
• Lead workshops and solution design sessions for the ERP.
• Deliver training to the IT team and key users.
• Participate in audits to ensure compliance with operational standards, LGPD and information security.

Requirements

• Bachelor’s degree or Technologist in Computer Science, Systems Analysis and Development, Information Systems, Software Engineering or related fields.
• Minimum of 3 years working with the TOTVS Protheus ecosystem, with emphasis on Backoffice modules.
• ADVPL and TLPP with mastery of Protheus MVC pattern version 12.1.2410 or higher, including data dictionary and standard table structure.
• Proficient with TOTVS Developer Studio for VS Code (TDS-VSCode) for development, debugging and RPO management.
• Advanced knowledge of SQL for Microsoft SQL Server, including execution plan analysis and query tuning.
• Solid functional knowledge in at least three of the following modules: Finance, Purchasing, Inventory and Costing, Billing, Tax, Accounting, Fixed Assets and TOTVS Tax Automation (TAF).
• Knowledge of Web Services integration via REST and SOAP, with JSON and XML handling.
• Familiarity with Brazilian tax legislation as applied to ERP (EFD-REINF, ECD, ECF, NF-e and NFS-e).
• Awareness of LGPD and information security applied to the ERP environment.
• Advanced Excel skills.

Tech Stack

• ERP
• MS SQL Server
• NFS
• SOAP
• SQL

Benefits

• Opportunity to work in a company in constant expansion
• Gift actions on special dates
• On-site cafeteria (breakfast, lunch and afternoon snack)
• Meal allowance
• Life insurance
• Shuttle / Transportation allowance
• Pet care benefit
• Health insurance
• Dental insurance
• Mental health program
• Childcare allowance
• Maternity kit
• Pharmacy discount program
• Profit Sharing and Results Participation
• Partnerships with universities and language schools
• Chill-out space
• Workplace exercise
• PDE&I
• Educational and Language Development Program
• Flexible dress code
• Wellhub program (Gympass)