Technical Business Analyst

Role Overview

• Will be responsible for analyzing complex technical systems and identifying business requirements to improve processes, workflows, and systems. This role requires excellent communication skills, infrastructure, security, technical knowledge, and a strong understanding of business processes.
• Experience in compliance execution, including leading gap analyses, managing remediation plans, and maintaining evidence repositories in accordance with Ofcom requirements.
• Experience working with CyberSec, IT Ops, and Corporate Security to align technical and policy requirements.
• Strong Excel data analysis and reporting skills for tracking compliance metrics and presenting findings. Analyses data to identify trends, patterns, and insights.
• Develop and implement technical solutions to improve processes and workflows.
• Work closely with telecom platform owners, application owners, and technology teams to ensure that technical solutions meet TSR’s code of practice and requirements.
• Provide technical expertise to support project management activities, including requirement gathering, gap analysis and validation.
• Policy interpretation skill in translating security policies into operational controls and working with the operations teams through implementation.
• Detailed understanding of the Telecom Security Act (TSA) and Code of Practice (CoP) measures, including how they apply to infrastructure, services, and compliance reporting.
• Provide technical expertise to support project management activities, including requirement gathering, gap analysis and validation.
• Knowledge of service classification, service scoping & hosting strategy especially for cross-border infrastructure, and the ability to assess compliance risks.
• Ability to engage with internal and external stakeholders, including UK Corporate Security and Ofcom-facing teams **
• Experience supporting audits, preparing programmed board updates, and contributing to governance artefacts

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• At least 8-9 years of experience in a technical business analyst role.
• Strong understanding of infrastructure platforms ex. virtualization, management plane, and security.
• Excellent communication skills, including the ability to effectively communicate technical information to non-technical stakeholders.
• Strong analytical and problem-solving skills.
• Proven experience in data analysis and visualization.
• Experience with project management tools and methodologies.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of the telecom ecosystem preferred

Benefits

• Premium medical package
• Lunch Tickets & Pluxee Card
• Bookster subscription
• 13th salary/yearly bonuses
• Enterprise job security with a startup mentality (diverse & engaging environment, international exposure, flat hierarchy) under the stability of a secure multinational
• A supportive culture (we value ownership, autonomy, and healthy work-life balance) with great colleagues, team events and activities
• Flexible working program and openness to remote work
• Collaborative mindset – employees shape their own benefits, tools, team events and internal practices
• Diverse opportunities in Software Development with international exposure
• Flexibility to choose projects aligned with your career path and technical goals
• Access to leading learning platforms, courses, and certifications (Pluralsight, Udemy, Microsoft, Google Cloud)
• Career growth & learning – mentorship programs, certifications, professional development opportunities, and above-market salary