Leverage your Toast product knowledge and project management skills to partner with retail business owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
Create best practices for managing daily business operations by enabling business owners and staff to utilize Toast
this includes management of labor and inventory and guest relationships.
Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources.
Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
Create & lead an onboarding training plan to the entire retail staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the customer and staff experience.
Manage several onboarding engagements simultaneously, including large books of onboarding business (45+retail business’) in your region.
Ensure the transition goes smoothly and that you are available to assist and guide the customer during their first 30 days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.

Professional-level fluency in both English and Spanish
4+ years of experience in a role responsible for customer satisfaction and business operations (e.g. a retail store manager)
1+ years experience in a project management or implementation role working with cross-functional teams and managing multiple priorities
Success operating independently and navigating competing priorities in a constantly changing environment
Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills

Onboarding Consultant II, Retail, Multilingual, Spanish

Key skills