Senior Technology Operations Specialist

Role Overview

• Lead monitoring and maintenance of critical technology services and infrastructure platforms, ensuring high availability, stability, and performance while proactively identifying optimization opportunities.
• Execute advanced operational procedures, complex maintenance activities, and system upgrades following established protocols while contributing to process improvements and automation initiatives.
• Manage escalated service requests, incidents, and operational issues through ticketing systems, providing expert-level troubleshooting and resolution while maintaining clear communication with stakeholders.
• Develop, maintain, and enhance operational documentation, runbooks, and standard operating procedures to ensure comprehensive and up-to-date service delivery processes.
• Perform advanced monitoring, analysis, and reporting using enterprise monitoring tools to identify trends, predict potential issues, and recommend proactive measures for operational excellence.
• Conduct complex troubleshooting, root cause analysis, and problem resolution for infrastructure platforms and technology services, implementing sustainable solutions and preventive measures.
• Collaborate with cross-functional teams, vendors, and business stakeholders to drive service improvements, ensure adherence to service level agreements, and support strategic operational initiatives.

Requirements

• Three (3) years of technology operations/system administration experience preferred.
• Technical Skills: Distributed Systems – Experience using AI-powered observability platforms (e.g., Dynatrace, Datadog with ML insights) to manage cloud workloads intelligently across nodes.
• Strong demonstrated understanding of how distributed systems work, which can include experience with technologies like cloud infrastructure, network protocols, and managing workloads across multiple servers or nodes.
• Windows Server – Experience using AI-assisted configuration management to predict cycles and performance degradation patterns. Leveraging chronic cycles to reduce/minimize alerts. Experience with managing and maintaining Windows Servers, which includes tasks like, configuration, performance tuning, troubleshooting, and managing security on Windows environments.
• Linux Proficiency – Shell scripting experience to building automation pipelines that feed operational data into AI dashboards or self-healing scripts. Experience managing and maintaining Windows Servers, which includes tasks like, configuration, performance tuning, troubleshooting, and managing security on Windows environments.
• Mainframe Knowledge : Experience with mainframe technologies is beneficial, especially in legacy systems or for organizations that still rely on mainframe computing for critical applications.
• Operational Awareness – Experience with AI-assisted incident triage, pattern recognition, and decision-support tools to stay ahead of issues rather than just responding to them. This involves not only technical skills but also the ability to manage systems in an operational capacity, focusing on uptime, efficiency, and problem-solving.
• High school diploma or equivalent.
• Able to work independently.
• Two (2) years of experience in a technology operations or related role.

Tech Stack

• Cloud
• Distributed Systems
• Linux
• Shell Scripting

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.