Senior Account Manager

Role Overview

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
• Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
• Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
• Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.
• Identify Cost Optimization opportunities within the Customer Cloud environment.
• Work with Cloud Vendors Sales Rep on mutual customers.

Requirements

• 5+ years of experience in Account Management supporting the EMEA market
• 3+ years of experience at a technology company (SaaS, SI, Cloud Vendor…)
• Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.
• Strong verbal/written communication skills in English and Spanish, and ideally additional languages (e.g. Italian, French, etc)
• Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships
• Great operational/administration skills, analytical, detail-oriented, and able to “zoom” in/out from the big picture to the minutiae
• A desire to grow within the organization and continuously broaden your skill sets
• A great sense of humor and enjoys having fun at work
• Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)

Tech Stack

• AWS
• Azure
• Cloud

Benefits

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program