Handle a wide range of incoming customer calls, including:
Power outages
Billing inquiries
New service connections
General account questions
Utilize state-of-the-art technology that provides real-time information, helping you resolve customer needs on the first call
Engage directly with customers to:
Answer questions
Resolve concerns
Educate them on energy use
Support them when things don’t go as expected
Research, troubleshoot, and problem solve to deliver solution-driven results
Take proactive steps and follow up when needed to achieve one-contact resolution
Build emotional connections by:
Listening actively
Understanding customer needs
Demonstrating empathy and professionalism

Customer Service Representative II

Key skills