Senior Manager, Medical Information

Role Overview

• Create and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi-media environment and record interaction information according to Novartis and regulatory guidelines.
• Create and review Medical Response Documents (MRDs) for product portfolio.
• Collaborate with cross-functional teams including global MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics.
• Develop and provide therapeutic area and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Center [CIC]).
• Support in development and implementation processes for internal departments as they relate to daily MI activities.
• Participate in projects to optimize Medical Information services.
• Monitor, collect, and analyze metrics for MI activities. Develop reports, identify actionable insights, and present findings within MI and to its partners.
• Assist in internal audit and external inspection preparedness ensuring compliance with all legal, regulatory, and Novartis guidelines.
• Identify and champion best practices in MI. Leverages AI tools to streamline tasks, generate content, and support decision-making, demonstrating practical fluency in prompting, interpreting, and refining AI outputs to improve work quality and efficiency.

Requirements

• PhD, PharmD, MD, or equivalent
• Proficient in spoken and written English
• Three or more years of experience in medical writing, medical information/drug information, and/or relevant clinical experience
• Ability to acquire knowledge of various disease states and products
• Strong verbal and written communication skills
• Strong ability to negotiate, resolve conflicts, prioritize, organize, and lead through influence in a complex, matrix environment
• Proven literature analysis and evaluation skills
• Proficient in Microsoft Word, PowerPoint, and Excel
• Technologically savvy ; Ability to manage multiple projects within defined timelines

Benefits

• Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards