Key skills
LeadershipStakeholder ManagementNegotiationAccount Management
About this role
Role Overview
- Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets
- Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability
- Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations
- Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio
- Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records
- Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement
- Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies
- Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth
Requirements
- Proven experience in key account management with evidence of revenue growth / opportunity conversion within large, complex customers (retail, FMCG, logistics or supply chain services)
- Strong commercial capability (negotiation, tenders, pricing principles, business case development) and the confidence to stand behind your recommendations
- Comfortable operating with senior customer stakeholders and navigating multi-layer relationships across customer organisations
- A structured, disciplined approach to opportunity management
- energised by long-cycle pursuits and resilient through setbacks
- Strong stakeholder management and influencing skills
- able to mobilise cross-functional teams to land outcomes
- Tertiary qualification in Business, Commerce, Supply Chain (or related) or equivalent experience
Benefits
- Flexible working environment
- Paid volunteer leave: 3 days per annum
- Reward and Recognition Program
- Employee discounts with a range of partners
- Up to 14 weeks of paid parental leave for primary caregivers and 2 weeks for secondary caregivers
- Attractive options to purchase Brambles shares