Design clinical care models, protocols, and pathways optimized for scalability and consistency
Build and oversee policies, procedures, and audits to ensure compliance with state/federal regs and accreditation standards across programs
Stand up continuous quality improvement (CQI) programs across the company with clear owners, cadences, and feedback loops
Partner with Recruiting to define profiles, interview rubrics, and hiring bar based on overall company needs; close clinical talent in constrained markets
Design scalable onboarding, training, and credentialing frameworks that get clinicians productive fast while reinforcing our culture and standards
Build development pathways, coaching, and peer review to raise the bar over time; reduce variance in care delivery
Establish frameworks that guide how clinical standards are operationalized across markets by market leaders
Pilot, roll out, and iterate initiatives across branches to enable consistent execution of care models; diagnose gaps and drive solutions including through design of tools, frameworks, and governance structures
Partner with Growth and other leaders on market launch and expansion strategy to ensure quality scales with speed
Ensure alignment between clinical strategy, platform capabilities, and long-term organizational objectives
Define the clinical KPI stack (e.g., outcomes, rehospitalization, visit adherence, documentation quality, patient experience) and partner with leadership to ensure objectives are being met
Build simple dashboards and reviews that turn data into decisions; ensure issues are triaged and resolved quickly
Collaborate with Product/AI to solve systemic concerns including reducing admin burden, improving documentation quality, and surfacing quality insights
Directly oversee Education, Compliance, and Telehealth departments; set strategic priorities, allocate resources, and ensure alignment with company strategy
Build and scale these functions as we grow: standardize education curricula, expand telehealth capabilities, and mature compliance infrastructure
Create clear handoffs and feedback loops between these departments and field operations
Lead initiatives that earn trust with clinicians, market leaders, executive team, and external partners
Create a culture of excellence, safety, and learning; celebrate wins and transparently address misses
Requirements
7+ years in clinical operations, quality, or compliance within home health or closely related care delivery
Proven experience building or scaling clinical programs and teams in multi-site or multi-market settings
Track record of turning standards into simple workflows that clinicians actually use
Strong understanding of regulatory requirements and accreditation in home health
Data-driven mindset with ability to define KPIs and run reviews that drive action
Excellent communication and change leadership skills; comfortable influencing without authority
Experience launching new markets or integrating acquisitions (nice-to-have)
Background as a licensed clinician (e.g., PT, RN) with leadership experience (nice-to-have)
Familiarity with AI-enabled documentation or clinical quality tooling (nice-to-have)
Benefits
Competitive salary, bonus, and equity
Comprehensive benefits and the tools you need to do your best work