Key skills
LeadershipCommunication
About this role
Role Overview
- Maintain and strengthen client relationships, ensuring expectations are met and excellent service is provided.
- Oversee day-to-day client contact and support teams in managing client expectations.
- Conduct monthly category review meetings and quarterly business review meetings with clients.
- Own clients' commercial expectations, setting key targets for improved service and delivery.
- Mentor and manage a client service team.
- Maintain WIP and debt levels within target, ensuring proper charging for services.
- Support business development by identifying opportunities for upselling products and services.
Requirements
- Strong analytical skills to review, diagnose and solve complex process and financial challenges.
- Excellent verbal and written communication skills, interpersonal skills and positive attitude.
- Proficiency with Adobe Creative Suite, Microsoft Office365, Power Point, Mac OS familiarity.
- Leadership experience directing and managing a growing team.
- 5+ years relevant experience.
- Equivalent combination of education and experience will be considered.
Benefits
- Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
- 401(k) retirement plan with company match
- Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
- Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
- Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
- Tuition reimbursement