Key skills
Leadership
About this role
Role Overview
- Conduct high-volume outbound calls to DMVs across all 50 states and counties
- Navigate varying DMV processes, hold times, and agent responses to obtain required information
- Verify title status, lien perfection, rejection reasons, correction requirements, and applicable fees
- Challenge inconsistent or unclear responses to ensure accuracy and completeness
- Accurately document findings in internal systems with high attention to detail
- Identify discrepancies and flag risks impacting title perfection timelines
- Act as a support layer to Production and Resolution teams by supplying verified, timely information
- Provide informed recommendations to leadership based on DMV interactions and observed patterns
- Update internal job aids and process documentation based on real-time findings
- Maximize productivity during variable hold times
Requirements
- Minimum 1+ year experience in DMV operations or title processing
- Strong working knowledge of vehicle titling, lienholder requirements, and DMV processes
- Proven ability to navigate complex or inconsistent external processes
- Experience handling high-volume phone interactions in a professional setting
- High level of accuracy and documentation discipline
Benefits
- Paid time off and paid holidays
- 401K Savings Plan
- Four health insurance plan options
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Dental and Vision insurance
- Long
- and Short-Term Disability and Life insurance