Contact Center Representative II

Role Overview

• Answer calls of a specific or general nature; directing members to appropriate departments as needed
• Perform basic teller functions, including processing deposits, withdrawals, and loan payments
• Perform account maintenance activities, including closing accounts
• Open new membership and subsidiary accounts
• Cross-sell products and services
• Answer questions and resolve problems on products and operational procedures
• Act as backup for other positions as needed

Requirements

• Education and/or Experience: A high school diploma or GED equivalent and a range of 2 to 4 years related experience
• Certificates, Licenses, Registrations: None required, none preferred
• Detail-oriented, self-starter who can work independently and/or remotely
• Strong verbal, written, and phone communication skills
• Effective interpersonal and interdepartmental skills
• Ability to perform multiple, simultaneous tasks
• Ability to conduct thorough research and escalate issues appropriately
• Computer literate and proficient in software applications (Adobe Acrobat, MS Office: Word, Excel, PowerPoint, and Outlook)

Benefits

• Flexible work arrangements
• EEO Statement inclusive of diverse applicants