Product Manager

LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. They are seeking an experienced Product Manager to take ownership of their core Enterprise SaaS platform and Electronic Data Interchange (EDI) offering, collaborating with various departments to deliver competitive advantages and effective product solutions.

Responsibilities:

• Define, communicate, and continuously evolve the product roadmap for our SaaS platform and EDI suite, ensuring alignment with company objectives and our overall product strategy
• Partner with senior leadership to translate business strategy into actionable product priorities and investment decisions
• Build and maintain a deep understanding of EDI standards (X12, EDIFACT, XML/AS2) and their application within supply chain and distribution workflows
• Lead structured customer discovery sessions to uncover unmet needs, validate hypotheses, and inform prioritization decisions
• Build trusted relationships with key enterprise accounts, acting as a strategic partner who deeply understands their business processes and pain points
• Collaborate closely with internal stakeholders across Sales, Customer Success, Implementation, and Finance to synthesize diverse inputs and maintain a single, coherent product perspective
• Own and maintain a prioritized, outcome-oriented product roadmap in alignment with customer needs, strategic objectives, and technical constraints
• Work closely with Development teams throughout the product lifecycle, including sprint planning, backlog refinement, reviews, and retrospectives
• Effectively translate requirements to development specs that give a clear picture of the 'forest through the trees' and enable the engineering team to build with confidence
• Drive cross-functional alignment on release planning, go-to-market readiness, and post-launch evaluation
• Make informed trade-off decisions and communicate prioritization rationale transparently to all stakeholders
• Define and own the KPIs and success metrics for the platform, including adoption, engagement, retention, and revenue impact indicators
• Deliver regular product performance reporting to leadership and key stakeholders, translating data into actionable insights
• Share knowledge and best practices in Product Management to the rest of the product team, helping to develop the overall talent at LBMX

Requirements:

• 5–7 years of product management experience, with at least 3 years in a B2B Enterprise SaaS environment
• Prior experience leading Agile development teams, with strong command of Scrum and / or Kanban methodologies
• Experience working with or managing EDI integration products, platforms, or services (X12, EDIFACT, AS2, SFTP-based workflows)
• Bachelor's degree in Computer Science, Engineering, or Business or a pertinent degree in a related field
• Strategic thinker who can zoom out to see the big picture while maintaining the discipline to execute at the detail level
• Comfortable with ambiguity and skilled at creating structure and clarity in complex, fast-moving environments
• Proficiency with both Product and Project Management methodologies
• Experience working with or managing EDI integration products, platforms, or services (X12, EDIFACT, AS2, SFTP-based workflows) is strongly preferred
• Previous experience managing products in supply chain, logistics, distribution, or EDI-adjacent domains is considered an asset
• Familiarity with data analysis tools (SQL, Amplitude, Mixpanel, Tableau) considered a plus