Account Manager

Role Overview

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Requirements

• Experience in account management, customer service, inside sales or relationship based roles, ideally within a B2B environment.
• A curious, consultative mindset
• you enjoy understanding customer needs and asking thoughtful questions to uncover better outcomes.
• Confidence engaging customers, with strong communication and relationship building skills.
• Commercial awareness, with interest in how service, pricing and operational decisions impact customer outcomes.
• Strong organisation and prioritisation skills, with the ability to manage multiple customer relationships effectively.
• Comfort working with structure, big data and advanced systems
• CRM experience is preferred (Salesforce is ideal, not essential).
• A genuine desire to build a career within a large, global organisation, with openness to learning, feedback and future progression.

Benefits

• A flexible, hybrid working environment
• Strong learning, development and career progression opportunities
• Competitive salary and incentive opportunities
• Reward and Recognition Program
• Paid volunteer leave (3 days per year)
• Generous parental leave benefits
• Employee discounts and share purchase options