Demand Writer – Plaintiff Personal Injury

Role Overview

• Write and finalize plaintiff PI demand letters (primarily auto accident claims) that clearly present liability, damages, and settlement rationale
• Review and analyze medical records and billing to identify key treatment facts, providers, diagnoses, and causation themes
• Build accurate treatment chronologies and damages summaries (specials and supporting documentation) that are easy for an attorney to review quickly
• Assemble complete demand packages, ensuring all records, bills, and supporting documents are correctly uploaded and organized
• Proactively spot missing records/bills or documentation gaps and drive follow-up to completion
• Communicate professionally with clients as needed (updates, clarification questions, follow-ups), meeting the client’s high bar for tone and clarity
• Support lien-related tasks as assigned (tracking, requesting balances, organizing lien documentation), depending on performance and experience
• Follow firm processes consistently and deliver a reliable weekly output of at least 3 demand letters per week with minimal supervision

Requirements

Must-Have:

• Prior plaintiff personal injury experience (required) with direct, hands-on demand writing responsibility
• Proven ability to draft PI demand letters independently, end-to-end (not just editing or filling templates)
• Strong experience reviewing medical records and bills and translating them into clear treatment/damages narratives
• Excellent written English with consistently polished work product and minimal reliance on AI tools
• Extremely strong attention to detail and file organization (you catch missing items before anyone asks)
• Clear, professional spoken English for client-facing communication.

Nice to Have:

• Lien experience (health insurance liens, letters of protection, Medicare/Medicaid concepts, or general lien tracking support)
• Comfort working via remote desktop tools (e.g., LogMeIn) and adapting to different law firm systems/processes
• Familiarity with Google Workspace and Microsoft Word in a legal production environment (formatting, clean docs, organized folders)
• Experience supporting attorneys with additional legal assistant tasks once core demand production is consistently strong

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.