Technical Account Manager

Role Overview

• Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting.
• Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies.
• Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation.
• Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems.
• Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies.
• Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed.
• Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly.
• Serve as the technical owner during campaign setup, ensuring all data, tagging, and reporting requirements are ready prior to launch.
• Lead QA testing for data flows, and tracking alongside Product and Engineering/Dev.
• Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly.
• Own the Jira workflow for campaign launches: Create launch tickets with accurate requirements, segmentation details, tags, and timelines.
• Track build progress and clarify requirements for Engineering/Dev as needed.
• Close out tickets with documentation of what was deployed and any changes made.
• Communicate technical risks, dependencies, and lift to the broader pod.

Requirements

• 3+ years in SaaS implementation, ad tech, health-tech operations, or technical client success.
• 1+ years of experience writing SQL queries and experience supporting data pipelines and integration workflows.
• Strong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processes.
• Ability to translate technical workflows into clear, client-friendly communication for CS and Sales.
• Highly organized with strong problem-solving skills and comfort coordinating across multiple teams.

Tech Stack

• SQL

Benefits

• Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
• Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
• 100% paid short
• and long-term disability, plus life and AD&D insurance
• Take the time you need with a flexible vacation policy — recharge your batteries your way
• 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
• If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
• We’ll ship you the gear you need to create a comfortable workspace at home.
• Save for your future with tax advantages (and company match!)