Own a portfolio of jurisdictions and act as the operational lead for everything regulatory that happens in those geos, from launches to escalations to retention.
Partner closely with engineering and product to drive requirements development, shape how registration and compliance products are customized per market, and ship API and workflow launches.
Translate policy and legal direction into operational playbooks, and translate field signal back into product priorities.
Run cross-functional execution rhythm with engineering, data, scaled operations, customer support, public policy, and legal, keeping initiatives on track and documentation current.
Identify opportunities to reduce regulatory risk and protect or grow supply in your markets.
Use data to inform prioritization, surface trends, and make the case for trade-offs.
Advocate for the host experience throughout the regulatory lifecycle, and serve as the internal expert on regulatory products and workflows for your regions.

5+ years of experience in operations, product operations, program management, project management, or business operations in fast-moving, ambiguous environments.
Demonstrated ability to drive alignment across engineering, product, legal, policy, and business stakeholders.
Excellent written and verbal communication, including the ability to present clearly to senior cross-functional partners.
Strong attention to detail and organizational rigor, with a track record of managing multiple priorities simultaneously.
Hands-on, scrappy execution style with a sense of urgency and comfort adapting quickly to shifting priorities.
Comfort balancing risk and business needs in a regulated environment.
Intellectual curiosity, adaptability, and a self-starter mindset.
Preferred Qualifications
Experience at a two-sided or marketplace company, or in a business with matrixed regulatory obligations across jurisdictions.
Background in product operations, marketplace operations, trust and safety operations, GTM or enterprise product management, program management, or business operations.
Exposure to working with engineering teams on requirements, APIs, or product launches.
Comfort using data to inform decision-making; SQL is a plus but not required.
Familiarity with project management tools such as Airtable, Jira, or Asana (specific tool fluency is not critical; the ability to track work cleanly is).

Regulatory Operations Program Manager

Key skills