Take ownership of the end-to-end journey for large commercial generator customers
Build strong long-term relationships
Manage portfolio performance
Deliver an exceptional customer experience
Liaise with customers, brokers, and internal teams
Monitor portfolio performance using reporting and data analysis
Resolve issues proactively
Support customer retention
Work closely with Origination, Operations, and Finance teams
Resolve complex customer queries
Support retention and identify opportunities to strengthen partnerships
Deliver against KPIs and service standards

Passionate and customer-focused Account Manager or Customer Service professional
Experience supporting commercial customers, ideally within the energy or renewables sector
Genuine interest in clean technology and supporting the transition to renewable energy
Strong organisational skills
Excellent verbal and written communication skills
Analytical and solution-focused
Comfortable working with data and reporting
Interest in technology and improving ways of working
Quick learner who enjoys sharing knowledge
Able to work independently while contributing positively within a collaborative team environment
Comfortable travelling occasionally to meet customers face-to-face
Knowledge or experience within renewables, energy, or microgeneration (desirable)
Previous experience working with B2B customers (desirable)
Experience managing commercial customer relationships or account portfolios (desirable)

Business Account Manager, Export

Key skills