Maintain and manage regular customer engagement and coordination
Demonstrate ability to earn customer respect as a trusted advisor and thought leader
Pilot experiments and help inform the team of the learning
Lead initiatives that could be applied to all accounts to drive strong and effective customer engagement
Support overall Education team efforts in the development and delivery of special events, training and on-campus activities, involving Autodesk Learning Partners
Coordinate and contribute to customer QBRs
Contribute to business reviews with internal sponsors
Properly document and route customer requests and ensure all requests are properly managed
Work with Named Accounts team, extended Education teams, and cross-functional teams and divisions to contribute to collaborative team success
Initiate and maintain collaborative relationships with key education partners and professional organizations
Leverage team technical expertise and partners in appropriate software workflows

BS degree in Mechanical Engineering, Industrial Design, Engineering, Business or related field
Knowledge of 3D Design software: Autodesk Fusion and/or Inventor, SolidWorks or other competitive products
Understanding of the US post-secondary education system
Proven ability to develop strategic relationships with education customers and industry partners
Confident at presenting and discussing industry workflows and practices as well as their application in the academic environment
Proven ability to influence others and drive results in a highly matrix organization with a collaborative approach
Ability to build rapport with a wide variety of internal and external constituents
Outstanding communication skills, including the ability to explain issues in a clear, concise, and logical manner
Capacity to work independently and as part of a geographically distributed group
Ability to travel 40% of time to educational institutions, conferences and other education-related events
5+ years of account management or business development experience (preferred)
Strong influencing skills to start conversations and relationships (preferred)
Previous experience using Salesforce or other CRM tool (preferred)

Account Manager, Autodesk Education

Key skills