Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions
Build your repeat sales pipeline by utilizing the sales process to encourage Group Coordinators to set up future tours & leveraging recruitment best practices to increase their group size
Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure
Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests
Maintain an in-depth knowledge of our product, processes, and internal systems

A self-starter who is confident and decisive when faced with a challenge
An adaptable team player who embraces change with flexibility and focus
A positive presence with strong verbal & written communication skills
A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset
A fan of details and organization
A natural relationship builder who can foster loyalty
A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to pipeline growth
A goal-hitter who understands how to get the job done

Commitment to professional growth: robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses

Account Manager

Key skills