About this role
Role Overview
- Work closely with franchises by offering guidance, training, and support on accounting and job costing applications
- Assisting end users and providing training
- Monitor, support, and manage financial help desk calls/tickets
- Resolve all support requests (via email, Teams, Zoom, phone) promptly
- Software Installation, troubleshooting, and problem-solving
- Produce reports from QuickBooks for management or other team members
- Train franchise staff on accounting functions, job costing, and PDR business processes
- Communicate with other team members when issues surface that require corporate involvement
- Other duties as assigned
Requirements
- High School Diploma or GED
- Bachelor’s degree or equivalent experience in accounting, business, or finance
- Bookkeeping /accounting knowledge or background
- Excel skills, intermediate or higher
- Computer use/support knowledge or background
- 5+ years of Accounting or equivalent related work/trainer experience
- Previous trainer experience an asset
Benefits
- Medical, Dental, & Vision Benefits
- 401(k) matching
- Opportunity for advancement
- Training & development