Ecosystem Technical Support Specialist
Texas, United States of America
Full Time
2 hours ago
$55,000 - $65,000 USD
Visa Sponsor
Key skills
Product ManagementCollaboration
About this role
Role Overview
- Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations
- Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance
- Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals
- Train and mentor other innovators through both formal and informal program structures
Requirements
- Minimum of High School Diploma or GED
- 2+ years of experience working in help desk with Software as a Service
- Legal authorization to work in the U.S. indefinitely is required.
- Must be able to obtain background clearance as required by government customer
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!