Work closely with our franchises by offering guidance, training, and support on the accounting and job costing applications used by Franchisees and Franchisee employees
Assist on the HelpDesk, supporting these same applications, including Paul Davis proprietary software, Intuit (QuickBooks), Microsoft, and other software products
Assisting end users and providing training
Monitor, support, and manage financial help desk calls/tickets
Resolve all support requests (via email, Teams, Zoom, phone) promptly
Software Installation, troubleshooting, and problem-solving
Produce reports from QuickBooks for management or other team members
Train franchise staff on accounting functions, job costing, and PDR business processes
Communicate with other team members when issues surface that require corporate involvement
Requirements
High School Diploma or GED
Bachelor’s degree or equivalent experience in accounting, business, or finance
Bookkeeping /accounting knowledge or background
Excel skills, intermediate or higher
Computer use/support knowledge or background
Training and Troubleshooting experience or background
Accounting or equivalent related work/trainer experience (5+ years)