JCA Trainer – Support Specialist

Role Overview

• Work closely with our franchises by offering guidance, training, and support on the accounting and job costing applications used by Franchisees and Franchisee employees
• Assist on the HelpDesk, supporting these same applications, including Paul Davis proprietary software, Intuit (QuickBooks), Microsoft, and other software products
• Assisting end users and providing training
• Monitor, support, and manage financial help desk calls/tickets
• Resolve all support requests (via email, Teams, Zoom, phone) promptly
• Software Installation, troubleshooting, and problem-solving
• Produce reports from QuickBooks for management or other team members
• Train franchise staff on accounting functions, job costing, and PDR business processes
• Communicate with other team members when issues surface that require corporate involvement

Requirements

• High School Diploma or GED
• Bachelor’s degree or equivalent experience in accounting, business, or finance
• Bookkeeping /accounting knowledge or background
• Excel skills, intermediate or higher
• Computer use/support knowledge or background
• Training and Troubleshooting experience or background
• Accounting or equivalent related work/trainer experience (5+ years)
• Previous trainer experience an asset

Benefits

• Medical, Dental, & Vision Benefits
• 401(k) matching
• Opportunity for advancement
• Training & development