JCA Trainer – Support Specialist
United States
Full Time
1 hour ago
$65,000 - $85,000 USD
No Visa Sponsorship
About this role
Role Overview
- Working closely with franchises offering guidance, training, and support on accounting and job costing applications
- Assisting end users and providing training
- Monitoring, supporting, and managing financial help desk calls/tickets
- Resolving all support requests (via email, Teams, Zoom, phone) promptly
- Software Installation, troubleshooting, and problem-solving
- Producing reports from QuickBooks for management or other team members
- Training franchise staff on accounting functions, job costing, and PDR business processes
- Communicating with other team members when issues surface that require corporate involvement
Requirements
- High School Diploma or GED
- Bachelor’s degree or equivalent experience in accounting, business, or finance
- Bookkeeping /accounting knowledge or background
- Excel skills, intermediate or higher
- Computer use/support knowledge or background
- Training and Troubleshooting experience or background.
- Accounting or equivalent related work/trainer experience (5+ years)
- Previous trainer experience an asset
Benefits
- Medical, Dental, & Vision Benefits
- 401(k) matching
- Opportunity for advancement
- Training & development