Act as product and subject matter expert across multiple Veeam SaaS product
Successfully onboard customers of various complexity across multi geos
Utilize telemetry to conduct customer/account health checks and escalate matters as required.
Help drive new case studies and references with assigned customers.
Collaborate internally with post sales team and broader cross functional groups to drive continuous improvement and a superior customer experience
Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases
Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth
Help collaborate and build out documentation for team processes
Contribute to a positive, innovative, adaptable, and growth-minded work culture
Proactively identify areas of potential customer risk and build action plans to help remediate
Work with customers and Veeam Employees from a remote office location
Traveling up to 20% of working time

Prior customer or technical success related work experience is required, 5+ years preferred
Deep understanding of the Microsoft 365 environment, Cloud & Hyperscaler technologies, and Microsoft Applications
Experience developing and communicating new ideas and proposals for team improvements
Demonstrates patience, understanding and empathy to effectively manage conflict and concerns
Ability to adapt to changes in roles and responsibilities
Experience gathering and analyzing success metrics including current usage and key growth stats
Familiarity with using Service Now and Salesforce
Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)

21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
Free access to Bookster library platform for borrowing your favorite books for free
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Senior Domain Engineering Specialist – VDC

Key skills