Design and implement a scalable, technology-enabled end-to-end paper processing model supporting current and future growth
Redesign submission and processing workflows across intake, triage, integrity checks, routing, editing support, and communications
Establish governance, controls, and escalation paths to reduce research integrity and fraud risk
Define and oversee quality and fraud detection processes, including plagiarism, citation anomalies, and emerging integrity signals
Build and manage operational dashboards and KPIs to drive performance, transparency, and continuous improvement
Identify and deliver automation and outsourcing opportunities to improve efficiency and cost control
Manage external partners, vendors, and classification activities, including taxonomy ownership and optimization
Lead change management, documentation, training, and adoption of new workflows and controls across teams
Be a member of the SSRN Leadership Team, reporting to the Director of SSRN, while managing a team of 6 processors

Experience designing and leading complex operational workflows in content, publishing, or knowledge-based environments
Demonstrated ability to use data, analytics, and KPIs to drive operational decisions and continuous improvement
Experience managing vendors, external partners, and distributed teams
Proven change leadership skills, including stakeholder engagement and adoption of new ways of working
Ability to balance strategic vision with hands-on operational execution
Prefer an understanding of research integrity, quality assurance, risk management, or fraud control frameworks

Head of Content Process

Key skills