Own the end-to-end hypercare experience for customers transitioning to the unified platform
Champion the value of the new platform with customers
Build strong, trust-based relationships with key customer stakeholders
Proactively identify customers who may require additional attention
Serve as the senior escalation point for complex or high-friction accounts
Manage difficult conversations with customers
Act as the central liaison between Support, Product, Engineering, and Professional Services
Lead, develop, and inspire a team of migration-focused Customer Success professionals
Coach team members on effective customer communication and objection handling
Develop and maintain migration playbooks and customer-facing training materials
Monitor migration progress and customer health metrics
Report regularly to leadership on team performance and key insights from the customer base
Identify systemic blockers and advocate for fixes internally

Fluency in Norwegian and English
3+ years of experience in Customer Success, Professional Services, Implementation, or a related customer-facing role
Some experience leading or mentoring a team, even informally
Demonstrated experience guiding customers through platform migrations or significant technology transitions (preferred)
Background in Professional Services, technical onboarding, or implementation consulting (preferred)
Experience building training content, documentation, or enablement programmes from scratch (preferred)
Understanding of SaaS platforms and software migration or implementation processes
Familiarity with change management principles
Knowledge of healthcare or health tech environments is advantageous
Awareness of customer success methodologies and best practices in customer lifecycle management.

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using
Frequent company events and talented colleagues from around the world

Customer Success Team Lead – Hypercare & Migration

Key skills