Assistant Vice President – Specialty Deposit Portfolio Manager

Role Overview

• As the Specialty Deposit Portfolio Manager you will be responsible for delivering tailored, exceptional service to law firms, legal professionals, and fiduciary clients within the Juris Banking Division
• The SDPM manages a portfolio of specialty deposit accounts within Juris Banking such as but not limited to Escrow, QSF Administration, and DACA
• You will serve as the point of contact for new and existing specialty deposits within Juris Banking business line to deliver accurate and timely responses to requests, transactions, account opening/closings, and other client requests while maintaining service level agreement (SLAs), managing risk, and adhering to all regulatory compliance standards
• You will document client interactions through the Bank’s CRM platform
• Work with sales, relationship management, client service/operations employees, and legal department to onboard, service and manage these specialty deposits
• Manages Escrow deposit portfolio for Juris Banking Escrow accounts
• Provides initial review of client provided escrow agreements, or change requests to WAB approved template agreements, for feasibility of request, risk, outlined responsibilities/expectations of WAB
• Determines if internal counsel review is necessary
• Works with Relationship Manager, Juris Banking Director of Deposit Operations, Specialty Deposit Operations, TM Sales, and WAB legal team to execute appropriate agreements and establish accounts
• May include assistance with collecting necessary onboarding documentation
• Manages relationships with outside vendors as needed to service escrow accounts
• Maintains CRM database including calls and results on relationships
• Provides reports to RMs as required
• Primary Contact for escrow parties, providing excellence in communication, response time, client servicing
• Manages deposits, distributions and tracking as required by escrow agreement
• Maintains accuracy and completion of transactions and retention of documents for internal audit reviews
• Ensures fees are properly disclosed and assessed via placement into the appropriate product, assignment of price plan, as applicable
• Ensures funds are properly insured via use of IntraFi, government backed funds, as needed for enhanced insurance
• Assists Juris Banking operations team, as needed, with completion of the monthly certifications of all bank controlled escrow accounts
• Understands business implications of decisions; displays orientation to profitability, demonstrates knowledge of market and competition; aligns work with strategic goals
• Communicate areas in which efficiencies can be gained via process improvement, automation etc., as identified
• Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit

Requirements

• Requires a High School diploma or equivalent
• 3+ years of experience in banking, deposits, account servicing or other directly related experience
• 5 years or more experience is preferred
• College degree preferred
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Working knowledge of various word processing and spreadsheet software
• Must have excellent customer service and strong communication skills, especially speaking and listening skills
• Ability to work with relationship managers, legal department, senior managing director and clients as needed.

Benefits

• competitive salaries
• an ownership stake in the company
• medical and dental insurance
• time off
• a great 401k matching program
• tuition assistance program
• an employee volunteer program
• a wellness program