Key skills
Sales
About this role
Role Overview
- Serves as the primary point of contact for HCP to support navigation of PSP requirements.
- Acts as a liaison between PSPs, healthcare providers to relay important updates, requirements, and any changes in the patient support process.
- Facilitates the flow of information between all parties involved to streamline the patient support journey.
- Develops strong working relationships with physicians and their office staff to ensure smooth maintenance of patients enrolled in the PSPs.
- Provides triage support of information on PSPs and facilitates the access to PSP services needed.
- Collects necessary patient information and clinical data.
- Coordinates private and public reimbursement activity directly with PSPs or with insurers if no PSPs exist.
- Assists patient with pharmacy services, when needed.
- Monitors patient journey and addresses barriers or delays.
- Provides proactive assistance to resolve issues and escalates accordingly.
- Develops and maintains a positive relationship with the Program Patient Support team.
- Coordinates required medical notes for PSP to complete reimbursement coverage for patient.
- Receives and reviews documents from PSPs.
- Confirms outcome of reimbursement navigation.
- Identifies process improvement to facilitate exchange of information.
- Completes all relevant reports (expenses, mileage, reports etc.) as per specified timelines and as per required standards.
- Plans travel into Physician's office on an agreed upon schedule.
- Attends scheduled Continuous Medical Education events and reports new activities.
- Provides in service presentation to KOL physicians.
- Fulfill other duties and tasks as assigned, including potential on-call responsibilities.
Requirements
- A Bachelor’s degree in health care or a related discipline
- Requires a minimum five (5) years in the healthcare, pharmaceutical or industry or related experience; PSP and case management experience preferred
- Asset to have Health Care professional registered within their province (e.g. RN, RPN, Pharmacist, …)
- Minimum three (3) years in a clinical setting an asset
- Available to travel within an assigned territory, some overnight travel may be required
- Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel
- Experience and background in various therapeutic areas is an asset
- Normally requires a minimum of five (5) years in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support
- Background in business administration (pharmaceutical) sales and marketing an asset
- Knowledge of private and public reimbursement structure, systems, and process
- Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation
- Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines
- Fluency in French and/or English may be required depending on program and geographic location.
Benefits
- Health insurance
- Dental coverage
- Vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities