Customer Service – Operations Analyst
India
Full Time
5 hours ago
No Sponsorship
Key skills
TDD
About this role
Role Overview
- Responding to queries from customers promptly and tactfully within SLAs
- Authorising and investigating all transactions to KPIs
- Collecting and analysing the required information from customers and businesses
- Reviewing processes which could be automated or enhanced to improve customer experience
Requirements
- At least 12 months of experience in AML/CDD/KYC
- Ability to make informed decisions and provide clear, well-defined justifications for reviews conducted
- Experience in CDD Remediation, including performing CDD/EDD/TDD reviews
- Strong interpersonal skills to listen to customers and develop relationships
- Strong customer service abilities and industry knowledge
- Good organizational skills to deliver to deadlines