Financial Services Administration Manager

Role Overview

• Act as a trusted leader, setting an example in integrity, professionalism, and fairness.
• Ensure the company’s culture and values are embedded within the team, promoting a collaborative, supportive, and high-performance work environment.
• Build and maintain trust with team members, advisers, clients, and other stakeholders, ensuring that all interactions are consistent with the company’s values.
• Lead the team in a way that fosters transparency, mutual respect, and open communication.
• Lead, coach, and support the client administration team, ensuring high motivation and performance across all roles.
• Promote a positive team culture, encouraging collaboration, continuous learning, and professional development.
• Ensure that recruitment, training, and performance management processes are aligned with company values and best practices.
• Ensure the team consistently adheres to ‘best in class’ processes, delivering high-quality, timely, and accurate services.
• Oversee the efficient management of client records within the Intelligent Office system, ensuring compliance with internal standards and regulatory requirements.
• Manage and prioritise workloads effectively, ensuring smooth and efficient operations even during peak periods.
• Monitor invoicing, income recording, and matching processes to ensure accurate financial administration.
• Maintain a focus on continuous process improvement, ensuring that workflows are optimised without sacrificing quality or service delivery.
• Identify and address any inefficiencies in current processes, working collaboratively with other teams to implement solutions.
• Ensure that all team members follow established procedures and actively contribute to maintaining high operational standards.
• Build and maintain strong, trusted relationships with advisers, clients, internal teams, and external providers.
• Work closely with the Head of Operations and other senior managers to ensure the team’s operations align with the wider business strategy and goals.
• Promote a culture of collaboration across departments, ensuring that all stakeholders are engaged and working towards common objectives.
• Act as a role model for adherence to regulatory requirements, ensuring that the team operates within the guidelines set by the FCA and the company.
• Ensure that Treating Customers Fairly (TCF) and Retail Conduct Risk (RCR) principles are fully embedded in team processes and decision-making.
• Identify potential risks and escalate them appropriately, always maintaining a focus on client fairness and business integrity.

Requirements

• A leader who is seen as credible and trustworthy by their team, peers, and senior management.
• Strong ability to inspire, guide, and mentor team members, promoting a culture of accountability, trust, and excellence.
• A strong advocate for embedding the company’s culture and values into day-to-day operations, ensuring that these are reflected in team behaviours and interactions.
• Focused on creating an inclusive, respectful, and collaborative working environment.
• A proactive problem solver who uses data and insight to drive operational improvements.
• Strong analytical skills, with the ability to identify areas for enhancement and implement practical solutions.
• Demonstrated ability to manage multiple priorities while ensuring high-quality, timely service delivery.
• Skilled in delegating and distributing work effectively to maximise team productivity.
• Excellent communication skills, both written and verbal, with the ability to engage with stakeholders at all levels.
• Experience within a regulated financial services environment, with knowledge of FCA requirements and the financial services sector.
• Familiarity with Intelligent Office or similar client management systems is highly desirable.
• Proven experience managing an administration team, ensuring high levels of service and operational efficiency.
• Strong understanding of compliance, risk, and governance within financial services operations.
• Progress towards a regulated diploma in Financial Planning (QCF Level 4) or equivalent is preferred.

Benefits

• Competitive salary
• Private Medical Insurance post probation
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• 25 days Annual Leave (plus buy and sell up to 5 days)
• Office Christmas close (3-days)
• Life Assurance
• Health cash plan
• Hybrid working
• Discretionary performance related bonus
• Employee Assistance Programme
• And lots of flexible benefits to choose from!