Lead the strategy and execution of customer solutions that drive measurable business outcomes and operational improvements.
Partner with customers and internal stakeholders to align Lessen's capabilities with customer goals and long-term success.
Develop and implement frameworks to measure, communicate, and maximize customer value and ROI.
Serve as a trusted advisor to executive stakeholders, helping customers optimize property operations at scale.
Build, develop, and lead a high-performing team focused on customer solutions, value realization, and business impact.
Collaborate across Sales, Customer Success, Operations, Product, and Finance to deliver exceptional customer experiences and outcomes.
Translate customer feedback, industry trends, and business insights into recommendations that influence product and operational strategy.
Support strategic growth initiatives by demonstrating the business value of Lessen's solutions.
Establish scalable processes, tools, and metrics that drive efficiency, customer satisfaction, retention, and expansion.
Champion continuous improvement and innovation to enhance customer outcomes and strengthen long-term partnerships.

Bachelor’s Degree required
10+ years of leadership experience in customer solutions, consulting, business transformation, operations, customer success, or related fields.
5+ years leading high-performing, customer-facing teams.
Proven track record of driving measurable business outcomes and customer value.
Strong executive presence with experience influencing and presenting to senior stakeholders.
Experience leading cross-functional initiatives across revenue, operations, product, and customer organizations.
Demonstrated ability to build scalable customer engagement programs and leverage data to drive strategic business decisions.
Experience in PropTech, facilities management, field services, construction technology, or related industries.
Background in consulting, operational transformation, customer strategy, or enterprise SaaS environments.
Experience developing ROI methodologies, business cases, and executive-level value reporting.
Written Communication – Advanced
Verbal Communication & Executive Presence – Advanced
Strategic Analysis – Advanced
Negotiation & Influencing – Advanced
Process Improvement & Operational Excellence – Advanced
Problem Solving & Decision Making – Advanced
Cross-Functional Leadership – Advanced
Customer Relationship Management – Advanced

VP, Customer Solutions – Business Impact

Key skills